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Terms of Sale

Effective October 19, 2026. These terms apply to every purchase from the Goblin Store (https://store.goblinlife.org). They are part of our Terms of Service (EULA). By clicking Pay you agree to both.

1. Who sells what

GoblinLife.org ("we", "us") sells the items in the store. Payments are processed by Stripe; we never see or store your card number. Physical merchandise is printed and shipped on demand by Printful. Prices are in US dollars.

2. Orders and prices

  • An order is accepted when your payment succeeds. We may cancel and fully refund any order we cannot fulfill, that we suspect is fraudulent, or that has a pricing or listing error.
  • You are responsible for any taxes, duties, customs fees and import charges that apply where you live.
  • You are responsible for entering a correct, deliverable shipping address and email. We cannot refund or reship an order delivered to the address you gave us.

3. Merchandise (made to order)

  • Every item is produced after you order it. Production plus delivery usually takes 3 to 7 business days in the US and longer elsewhere. Dates are estimates, not promises. Carrier delays are outside our control.
  • Because items are made just for you, we do not accept returns or exchanges for size, fit, color preference or change of mind. Check the size guide before you buy.
  • Orders cannot be changed or cancelled once production starts (usually within 24 hours).
  • Damaged, defective, misprinted or wrong item: email us within 30 days of delivery with your order number and clear photos. We will, at our choice, reprint, replace or refund the item.
  • Lost in transit: email us if your order has not arrived 45 days after purchase. We will, at our choice, reship or refund.

4. "Nothing" items, donations and novelty goods

Items such as the Subscription to Nothing, the Executive Nothing Enterprise tier, the Artisan Jar of Vacuum and the Cryptographic Null Token are novelty items and voluntary contributions to the site. You receive exactly what the listing describes, which may be nothing, and that is the product. These purchases are final and non-refundable once the payment is made.

5. Subscriptions

  • Subscriptions renew automatically every billing period (monthly unless the listing says otherwise) and charge the payment method you used, until you cancel.
  • Cancel any time by emailing support@goblinlife.org from the address on your order. Cancelling stops future charges. We do not refund periods that have already been billed.
  • Subscriptions and merchandise are sold in separate checkouts.

6. Refunds

Where a refund is due under these terms, it goes to your original payment method through Stripe. Banks can take 5 to 10 business days to show it. Promotional discounts are not refunded as cash.

7. Payment disputes and chargebacks

Please talk to us first. We answer within 3 business days and most problems are fixed quickly at support@goblinlife.org.

By buying from us you agree that:

1. You will contact us and give us a reasonable chance (at least 14 days) to resolve the problem before you ask your bank or card issuer to reverse a charge. 2. Your statement may show the charge under "GoblinLife", a variation of that name, or Stripe's name. 3. If you dispute a charge for an order that was delivered, correctly described, or covered by a no-refund rule above, we will give your bank and Stripe our records. These can include your order and shipping details, tracking and delivery confirmation, the items and prices shown at checkout, your IP address and device information, our emails with you, and these terms. 4. To the extent the law allows, we may cancel your subscriptions, close your account, refuse future sales, and recover dispute fees and reasonable costs we incur for a dispute that is decided in our favor. 5. A refund you receive from us and a chargeback for the same payment cannot both stand. If both happen, you agree to repay the duplicate amount.

8. Your legal rights

Nothing here limits any right you have under mandatory consumer law that cannot be waived. If you live in the EU or UK: the statutory 14-day right to cancel does not apply to goods made to your specifications, and for digital or novelty items delivered immediately you ask us to deliver right away and accept that you then lose that right, as far as the law allows.

9. Limits

Items are provided as described and otherwise as is. To the maximum extent the law allows, our total liability for any order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses. Disputes are handled as set out in the EULA (Part 2, section 12): informal resolution first, then individual binding arbitration, and Florida law applies.

10. Contact

support@goblinlife.org. Please include your order number, the email used at checkout, and photos for damage claims.